What is a Strategic Account Manager?

At Zarca Interactive, we take pride in our robust, user-friendly platform. Our clients tell us how easy our system is to navigate and how much they enjoy the ability to create complex reports in very little time.  Features such as real-time feedback, social media integration, point and click multi-level pivot tables, and wizard-driven SPSS import/export are just a handful of complex tools offered by Zarca.

However, much like any software system, the power of Zarca’s features is dependent upon user expertise.

If you need to gain crucial insight from your employees or customers, but don’t know how to go about wording your survey, whom to survey, or even the type of survey to deploy, call our Client Support Team.   If you want to incorporate media into your surveys or collect complex information, but you’re having difficulty applying these features, just call.  If you have collected data successfully, and now you want to create complex reports, share reports selectively with coworkers or post charts on social networks, but are overwhelmed by the options, please call us.

Every one of our clients is assigned a Strategic Account Manager (SAM).  This person gets to know you and your survey goals, becoming an invaluable member of your team.  SAM team members work with clients in various industries including retail, finance, healthcare and higher education.  Our SAMs provide guidance and expertise for everything from proper question types to assessing strategic survey deployments.

No matter what kind of assistance you need, we are here to support you in all aspects of your survey project.

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