By: Joanna Zimmerman
The Georgetown Center on Education and the Workforce recently released a report titled “Job Growth and Education Requirements Through 2020,” which discusses job growth by industry and occupation, while providing projections for both areas. Curious about the most sought after skills in high-growth, high-wage and high-demand occupations, the report piqued my interest.
According to the report, the top two skills are active listening and speaking, respectively. This is both shocking and not too surprising. Most of us have been honing these skills since our earliest social interactions — skills for which we rarely receive formal training. And these “unteachable” abilities are the most valued in high-growth and high-wage industries.
Much — if not all — of my job as a trainer and Client Services Representative is hearing problems and providing solutions. Whether this solution is spoken or written, having the facility to convey information in an easily understandable manner is essential to my role.
But, when all the talking is done, what am I hearing?
For people who must do much of the talking, it’s easy to forget to provide your audience with an opportunity to respond and react to the information being provided. I must remind myself to ask my trainees what they feel is or isn’t working so that I can become a better trainer.
Hearing this type of feedback doesn’t mean you agree with every suggestion. But simply providing your colleagues with this opportunity will make you more sought after and more valued in your professional relationships.